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Amazon Lex - Mask or hide Sensitive user data in Customer side and Agent side

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Hi,

We want to collect some customers Sensitive data in Lex prompts (store in Lex slots). We don't want to show that in Customer chat widget or Chat transcript in agent side. We tried to use obfuscate. It is not helping us on this.

 I will appreciate your feedback on this.

Thanks, Selva

Sujets
Sécurité, identité et conformitéIntégration d'applicationsApplications commercialesMachine Learning et AI
Balises
Sécurité, identité et conformitéAmazon ConnectAmazon Lex
Langue
English
Selva M
demandé il y a un an374 vues
1 réponse
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To remove this in the chat transcript, you will need to use Contact Lens to redact sensitive information from the transcript.

If you need to not show the data in real time, you will need to custom build the Chat UI interface to collect these data with some sort of screenpop. The Chat Widget is not built to handle this type of customization.

There is a 3rd party vendor SequenceShift that is working on this need, please ping them on your use case, they will be more than happy to work with you. https://aws.amazon.com/marketplace/pp/prodview-jm7vp2plzzu5o?sr=0-1&ref_=beagle&applicationId=AWSMPContessa

profile pictureAWS
ClarenceChoi
répondu il y a un an

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