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It definitely supports callbacks. Two questions:
- How are you creating the callback?
- How are you getting the Contact ID for the callback?
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If you enable Amazon Connect contact events* what does the contact ID value show for the call once it's set for callback?
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Hello Rob, thanks for the confirmation, please check my comments below,
=> By transferring call to the callback queue by using the "Transfer to callback queue" option,
=> I'm saving the callback record to the DynamoDB where i'm saving the "ContactId", I also tried if I can get the"NextContactId" but looks like its not available, if the "ContactId" will not work is there any way to get "ContactId" of callback?
Let me know if you need any additional details,