Setting current time as attribute in a Contact
We have an application that we are looking to use Connect for that requires us to update a premise database with events throughout a customer telephone call. I was looking to just set an attribute and then use a lambda to write to the database, but I cannot find a way to pull the current time, or call start time, or really any time related to the Contact and save it as a call attribute. Has anyone else tried to do this?
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You're using the wrong tool for the job. You want to use a data stream specifically the contact trace records to get that kind of information and figure out what to do with it.
david
If you look at EventBridge for Connect this will trigger certain events from the interaction and can trigger a lambda function to perform an action to update the database.
It has been recently released
https://forums.aws.amazon.com/ann.jspa?annID=8696
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