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Moving SNS Account from Sandbox to Product

0

We are using Amazon's SNS to send text messages to users. Currently, we have an account in sandbox and we would like to move it to production.

We submitted a ticket 8 days ago to move our account from sandbox to production. Our steps:

We have followed up on the tickets multiple times and we have gotten no response. The status of the ticket still says "Unassigned."

Is there another way to submit a ticket to move our account from sandbox to production? Or is there something we are doing incorrectly in our steps?

Argomenti
Integrazione delle applicazioniFront-end web e dispositivi mobiliApplicazioni aziendali
Tag
Amazon Simple Notification Service (SNS)Amazon Pinpoint
Lingua
English
Maia
posta 7 mesi fa315 visualizzazioni
1 Risposta
0

The AWS Support team provides an initial response to your request within 24 hours. If you have Business support plan or above, please initiate a 'chat' in the case to get a live support engineer, or I'd suggest to open another generatl guidance case to escalate on exisitng case.

Hope it helps.

profile pictureAWS
AWS_TAM
con risposta 7 mesi fa
  • Maia
    7 mesi fa

    I already tried opening another case a couple of days but have gotten no response on that either. The support is ridiculously bad. We are on the Basic support plan so we don't have the chat option.

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