AWS Connect - Contact Details

Question

Hi,

Is there available API for getting the customer endpoint by specific contact. I need to get the $.CustomerEndpoint.Address of the customer or more details of the caller info (phone number, name, location etc if available) without modifying the contact flow?

Ref
https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html
https://docs.aws.amazon.com/connect/latest/adminguide/connect-attrib-list.html

Answer

No API as far as I know. But, If your have access to the CTR (you can enable data streaming to get a copy of the Contact Trace Record upon closing contact ) you'll have all the information about the contact. If he contact is closed, you should try to add an update to regenerate the CTR.

You will find customer endpoint at ContactTraceRecord.CustomerEndpoint.Address

Kike

con risposta un anno fa

ESPERTO

AWS-samfred

verificato un anno fa

You will find customer endpoint at [ContactTraceRecord.CustomerEndpoint.Address](https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord)

AWS Connect - Contact Details

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