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When the agent makes an outbound call it will trigger the Outbound flow configured for that outbound queue. If you can attach some attribute to the outbound call, you can then check that attribute and use a Call Phone Number block and set the Caller ID. Maybe even have a menu, for caller ID X, press 1. For Y, press 2. This is possible as we're doing it today.
david
con risposta un anno fa
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Hi,
Can you please check the below link for Dynamic outbound Caller ID. i wish this matches the Scenario you are after.. https://aws.amazon.com/premiumsupport/knowledge-center/connect-dynamic-outbound-caller-id/
Best Regards, Ramy Hussein
con risposta un anno fa
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We need to do exactly this and ask the agents which outbound CLI they need. Can you share how you set this up. I can’t seem to figure it out. Thanks.