Salta al contenuto

Application installation hung and caused VM to run for 50 hours

0

I was configuring a VM using the ANSYS gateway for AWS and during installation the machine was idling, it did not complete the installation or applied the 30-minute disconnect > shutdown rule. I was charged for over 50 hours. I restarted the VM and the installation completed in a couple of hours and shutdown as it was supposed to. is there any recourse for the charges?

posta 2 anni fa214 visualizzazioni
1 Risposta
0

Hi there,

For any billing questions, please reach out to our Account & Billing team through our Support Center. They have the tools to review your concerns.

- Zain P.

AWS
MODERATORE
con risposta 2 anni fa

Accesso non effettuato. Accedi per postare una risposta.

Una buona risposta soddisfa chiaramente la domanda, fornisce un feedback costruttivo e incoraggia la crescita professionale del richiedente.