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IVR Selection not working on smart phones

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We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not made any changes to our flow and it just started to this issue. Did anyone had a similar issue and how could you fix this issue.

Argomenti: Integrazione delle applicazioni Applicazioni aziendali Apprendimento automatico e intelligenza artificiale
Tag: Amazon Connect
Lingua: English

rePost-User-9305097

posta 2 anni fa392 visualizzazioni

2 Risposte

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No, this problem is still persisting.

rePost-User-9305097

con risposta 2 anni fa

David Macias
2 anni fa
Is it on specific carriers? I would open a ticket with AWS as I have to imagine there's some issue with their telecom layer.

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I suspect this was a temporary issue or isolated to a single carrier, can you confirm?

david

con risposta 2 anni fa

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