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Storage Gateway Appliance Freezes

0

After 18 months of flawless performance my gateway on premise appliance now freezes every week or so. I increased the number of shared buckets from 3 to 7 but understand that the limit is 10. The start support session button on the devices interface fails to initiate a support session. The SMB shares and the device interface ceases to function (or is unresponsive) when the unit freezes. Has to be rebooted at front panel - it seems fine for a week or so then freezes again. Any suggestions for troubleshooting or support?

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Archiviazione
Tag
Gateway di archiviazione AWS
Lingua
English
Andy Beer
posta 4 mesi fa135 visualizzazioni
2 Risposte
0
Risposta accettata

Thanks AWS support - looks like the Gateway device was given a bad gateway (IP address) by our DHCP server. No problems since the gateway error was corrected.

Andy Beer
con risposta 3 mesi fa
0

Hi Andy,

Can you please open an AWS support case? We would need the Gateway ID and the region to help debug this issue.

AWS
AWS-Nirav-Shah
con risposta 4 mesi fa

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