How can I unlock a temporarily locked Amazon.ca account due to a payment card that does not belong to me?

Question

My Amazon.ca account has been temporarily locked because a payment card that I mistakenly used for a purchase does not belong to me. I would like to know the process and steps to unlock my account and resolve this issue.

Answer

Hello HoBinh,

Review the information in [Regain Access to an Account on Hold](https://www.amazon.com/gp/help/customer/display.html?ref_=help_search_1-2&nodeId=ThMznYkNjxdOL3GTah&qid=1690497627766&sr=1-2) for steps to regain access to your Amazon.ca account.

How can I unlock a temporarily locked Amazon.ca account due to a payment card that does not belong to me?

Contenuto pertinente