Usando AWS re:Post, accetti AWS re:Post Termini di utilizzo
AWS re:Postre:Post

Unable to see Transcript along with Call Recording within Amazon Connect

0

Hi Team
I have completed an end to end connectivity with Salesforce. I am able to receive inbound and make outbound calls using Service Console. I can also see "Contact Trace Record" and "AC Contact Channel Analytics" within Salesforce, including Transcription and Sentiment tags.

While I can see the Call Recording under the Contact Record within Amazon Connect, the Transcript is missing. Please let me know where to find it or how to get the Transcript along with Call Recording.

Thanks in advance for your help!

Edited by: SanM on Jun 17, 2020 4:00 AM

Argomenti
Integrazione delle applicazioniApplicazioni aziendali
Tag
Amazon Connect
Lingua
English
SanM
posta 4 anni fa867 visualizzazioni
2 Risposte
0

As standard this is not available, unless you have built it yourself or deployed Contact Lens

m66rus
con risposta 4 anni fa
0

Thank you for the guidance, I will try after enabling Contact Lens.

SanM
con risposta 4 anni fa

Accesso non effettuato. Accedi per postare una risposta.

Una buona risposta soddisfa chiaramente la domanda, fornisce un feedback costruttivo e incoraggia la crescita professionale del richiedente.

Linee guida per rispondere alle domande

Contenuto pertinente