I am looking for an amazon connect API which returns the whole list of agents with the status "AVAILABLE" in real time. What i have explored is retrieve agents current activity which provides an API to programmatically access real-time details about agents’ current activity, such as current status (e.g., “Available”). But it mentions PutUserStatus API which is different in working and does not return the list of all AVAILABLE agents.
AWS UFFICIALEAggiornata 4 mesi fa