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The difference between the AppSync service level latency and network latency is the time it takes for your client (local browser) to receive a response from AppSync service. I see you are using the us-east-2 region. Is there any other region closer to you? I recommend measuring the network latency against AppSync endpoints. There will always be some network latency depending on where the service sits (AWS AppSync) and where your client is. If clients are located in various geographical locations, you can consider using Route53 and CloudFront to allow latency based routing.
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