How to get all Amazon Connect agents with their status with any API?

0

I am looking for an amazon connect API which returns the whole list of agents with their status in real time. I have explored ListUsers that returns list of agents but it does not give agents status, I have also explore ListAgentStatuses that return agents status that are only "ROTEABLE" or "CUSTOM" or "OFFLINE" not gives agents list with agents status, and also i have explored GetCurrentUserData but this one is not fulfilling my requirements.

posta 6 mesi fa235 visualizzazioni
2 Risposte
0
Risposta accettata

As an addon to what Clarence posted above, Amazon Connect agent event streams are a way to receive real time updates of an agent's status: https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-streams.html

profile pictureAWS
ESPERTO
con risposta 6 mesi fa
0

GetCurrentUserData is what you need https://docs.aws.amazon.com/connect/latest/APIReference/API_GetCurrentUserData.html

Can you please explain why it does not meet your needs?

profile pictureAWS
con risposta 6 mesi fa
profile pictureAWS
ESPERTO
verificato 6 mesi fa

Accesso non effettuato. Accedi per postare una risposta.

Una buona risposta soddisfa chiaramente la domanda, fornisce un feedback costruttivo e incoraggia la crescita professionale del richiedente.

Linee guida per rispondere alle domande