Need to to replace "Thank you for calling. Your call in very important..."

I have what I think/hope is a simple approach to creating voicemail(vm) functionality in Connect.

My main contact flow is simply:

1. Entry point
2. Set call recording behavior (Enable: Customer)
3. Play prompt ("Please leave your voicemail.")
4. Set working queue (Voicemail Queue)
5. Transfer to queue
6. Disconnect / hang-up

The queue has a one single agent set to Available. That agent is set-up with a desk phone and it's number is the 1-800 number of my contact center. After call work(ACW) timeout is 1.

The good news is that the customer's vm is recorded and saved in the expected S3 bucket.

The issue is that I'd like to insert a silent wav file instead of the default "Thank you for calling. Your call in very important to us. It will be answered in the order it was received." audio recording.

At a high level, I just want to play an audio prompt to leave vm and transfer a call to the only available agent and have no other sounds emitted to the caller. By recording the customer only part of the conversation I would capture the customer's vm.

Thank you for any guidance.

PS: My "Please leave your voicemail" is also heard a second time.

PS2: I've seen the suggestions to use a third party vm service. This is a last resort at this stage of our evaluation.

Edited by: JayDee on Apr 4, 2019 10:20 AM

Edited by: JayDee on Apr 4, 2019 10:24 AM