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how to detect if call is ended in queue in AWS connect flow

how to detect if call is ended in queue in AWS connect flow. how to detect if customer is ended the call and perform another operation.

Argomenti: Applicazioni aziendali
Tag: Amazon Connect
Lingua: English

Muhammad Imran

posta 3 anni fa431 visualizzazioni

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You'll have to look through your CTRs and look for records that AgentConnectionAttempts < 1 and Agent is not set. This will get you a lot more information https://aws.amazon.com/blogs/contact-center/recovering-abandoned-calls-with-amazon-connect/

david

David Macias

con risposta 3 anni fa

how to detect if call is ended in queue in AWS connect flow

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