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That error could be CloudFront not being able to connect to the origin, in this case the alb. Can you check your origin configuration in CloudFront, and make sure that it is correct? You should be able to correct directly to the alb to rule that out.
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Since cloudfront cannot connect to another origin, another listener is connecting to the same cloudfront through the same alb and is serving. Cloudfront's origin configuration and operation are working normally, so the example.com domain is running. Again, the other domain, pay.example.com, is working properly, but the "error exception:javax.net.ssl.sslhandshakeexception: received fatal alert: handshake_failure" is occurring in communication with the external domain.