Instances stuck in shutting down

Question

These two instances are stuck in shutting down, can you please terminate them?  
  
i-022148dc4a9e9ed72  
i-0ab972fd462667a17  
  
I am unclear what the proper process is to get this fixed. I don't have access to post in these forums with that account, and I can't open a support ticket.  These machines can't be terminated because of a problem on AWS side, and we have been paying for them for about a month.  
  
What is the correct and fast process for dealing with this?

AWS-User-8424448 · Accepted Answer

Both instances are now in a stopped state.

B. Sherman · Answer

Can I get a hand here from an amazonian?

AWS-User-8424448 · Answer

I can see that one of the instances is currently in a stuck stopping state.  
  
I have reached out internally to have this looked at.

Instances stuck in shutting down

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