Salta al contenuto
Usando AWS re:Post, accetti AWS re:Post Termini di utilizzo
AWS re:Postre:Post
Informazioni su re:Post

WorkMail with Outlook Not Working

0

I am using the current desktop version of Outlook (paid). I add the account and select exchange as the type. Enter my user name and password and the response says it's successful.

When I go to the new account in Outlook it shows a mailbox, but there is only an Inbox and Junk folder. No mail or folders are shown.

If I connect via IMAP all the folders are shown, but I do not have any calendaring just email with that method as expected, but it does prove that the mailbox is populated and authentication is correct.

How do I resolve this problem?

Argomenti
Applicazioni aziendali
Tag
Amazon WorkMail
Lingua
English
posta 2 anni fa397 visualizzazioni
1 Risposta
0

Hi,

That sound like a very strange issue, what happens when you log into the WebMail with that user?

Kind regards, Robin

AWS
ESPERTO
con risposta 2 anni fa
  • Bob
    2 anni fa

    Hi Robin, Everything works fine via the web interface, apple mail, and Outlook for iOS. It's only the Mac Outlook desktop app that does not work. It says it successfully adds the account, but no folder structure or emails populate.

    Any ideas?

  • robinkaws ESPERTO
    2 anni fa

    Hi,

    I read your initial question again and missed the part about using the username. For WorkMail only the Webclient uses the Username to log on. All other clients need the email address. I did a quick test and it seems I can create a Exchange profile in Mac Outlook with just the username when providing a server url. This leads to a set-up you described.

    There is an easy fix. In the account settings, change the username to the email address and the profile should start working.

    Kind regards, Robin

Accesso non effettuato. Accedi per postare una risposta.

Una buona risposta soddisfa chiaramente la domanda, fornisce un feedback costruttivo e incoraggia la crescita professionale del richiedente.

Contenuto pertinente