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How can I cancel the line-item in my AWS for "Support (Developer)"

Good day, We have been paying US$ 29/month for "Support (Developer)" for some time, and we have never once made use of the service. How can I remove this item from my recurring invoices? Can I possibly be reimbursed for past months in which we demonstrably obtain no benefit? Thank you for your consideration.

Argomenti: Gestione e amministrazione
Tag: Supporto account Gestore account AWS
Lingua: English

valenti

posta 2 anni fa463 visualizzazioni

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Of course I found the answer immediately after giving-up-and-writing-a-ticket.

https://us-east-1.console.aws.amazon.com/support/plans/home?region=us-east-1#/

I have downgraded our Support service. All good.

Please close this ticket. Thank you!

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con risposta 2 anni fa

ESPERTO

Steve_M

verificato 2 anni fa

Steve_M ESPERTO
2 anni fa
Can you accept your own answer, so it's easier to find for anybody looking for the answer in future.

On your other point:

Can I possibly be reimbursed for past months in which we demonstrably obtain no benefit?

You can try logging a billing support case to ask for a refund and see where it gets you https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html#billing-support

It's doubtful AWs will refund you though (it's a bit like asking for your insurance premium back from last month because you didn't make a claim).

How can I cancel the line-item in my AWS for "Support (Developer)"

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