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Connect chat agent - agent transfer

0

We have implemented below for Live chat feature in our web site. Challenge is transferring from one agent to another agent. Before the second agent accepts the call, if we refresh the browser - session is lost. How do we keep it alive with the participant token, initial contact id until we receive the new contact id?

We need a chat SDK developer - to assist.

https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/cloudformationTemplates/asyncCustomerChatUX

Argomenti
Integrazione delle applicazioniApplicazioni aziendaliGestione e amministrazione
Tag
Amazon ConnectAWS Chatbot
Lingua
English
sgana123_aws
posta 2 anni fa583 visualizzazioni
1 Risposta
1

Hello,

Greetings!

I would like to mention that, this is the default behaviour of Connect CCP. I went ahead and followed the same instructions mentioned in the github link provided by you and I also witnessed the same scenario.

Furthermore, when a chat is transferred to the agent2 by agent agent1 and if the browser is refreshed before agent2 accepts the chat, then, the session is lost for the agent1 and agent1 is moved to the "After chat work state".

I went ahead and checked the same thing using connect's default CCP from connect console and witnessed the same thing here as well.

AWS
TECNICO DI SUPPORTO
rePost-User-3624199
con risposta 2 anni fa
  • sgana123_aws
    2 anni fa

    Sorry for the delayed response. I was trying to get assistance from AWS Tech through account engagement. What would be the fix or alternate solution?

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