Update AWS Connect Chat DisplayName after chat start

Question

We can set displayname when starting a new chat with api (https://docs.aws.amazon.com/connect/latest/adminguide/pass-display-name-chat.html)

Is there anyway to update displayName after chat started?

Thanks

Accepted Answer

Hi,

It is not possible to update the display name mid conversation. The only exception to this is if you use a custom CCP for the agent so that you control where this information comes from. For example you can check a custom endpoint for the data if it’s not present then use the one provided by the chat widget.

To create a custom CCP you need to use the streams API and build yourself a self hosted WebApp.

https://github.com/amazon-connect/amazon-connect-streams

Thx
Dan

Update AWS Connect Chat DisplayName after chat start

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