How long a call waited in queue?

Question

Hi   
i am trying to find how i can get the the value of how long the call waited in queue when its answered?   
And store this value as a contact Attribute .  
  
Eventually this attribute will be passed to the agent dashboard and displayed to the agent when a call is answered  
  
Thanks in advance   
CodeBug

Answer

Hi CodeBug,  
  
The way I'd solve this would be to set a ContactAttribute for **TimePlacedInQueue** (You'll need a Lambda to do this!), then use the Streams API to retrieve this on Agent Connection, do a calculation to compare the current time to  **TimePlacedInQueue** and display as required.  
  
Thanks  
Dan

How long a call waited in queue?

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