How to see who called me on AWS Connect ? How to create contacts ?

Question

We started using AWS Connect and had a few questions from the end users and wanted to see if anyone had any solutions to this

when someone calls me on AWS Connect, CCP is available, but I'm on a different screen /busy and didn't get to answer the call, but the app only says 'the customer ended the call. how can I see who actually called me?

Answer

The way to do this as scale is to do a custom CCP for sure. The other option that would be available out of the box is to use contact search to find who called.

David

Answer

You can customize CCP by using the "Amazon Connect Streams API".  
I thought we could use this one and customize it to display the phone number.  
https://github.com/amazon-connect/amazon-connect-streams

How to see who called me on AWS Connect ? How to create contacts ?

Contenuto pertinente