No response from support

Question

I opened a support case and after 3 days I asked the AI assistant how long it would take. It said that 2 days was over the limit and automatically created another case specifically saying the first case was 'past the 48 hour breach and needed a response. Now it has been 6 days since the original case and 3 days since the AI created case and still no response/unassigned. Will there ever be a response? What can I do?

AWS Support - Elle · Answer

Hi Rich,

I was able to locate your case and shared your concerns to our team internally.

If you've additional questions, relay them to your case for Support visibility.

\- Elle G.

No response from support

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