Amazon Work Email Not Receive Emails Why?

Question

Hi there

I am badly stuck in this issue, as last week I had created Amazon Work Email where I created the domain email like ceo@abc.com however, what I can see here I was able to sent email unfortunately I did not receives an emails why?

I tried to sent email through my gmail to my Amazon Work email user which is suppose ceo@abc.com unfortunately its gives an error

The recipient server did not accept our requests to connect.

Obviously I need an email that can receive not just I able to sent email through amazon work mail.

Hope you get my point.

What more setting do I need to add please provide in easy steps to get it done

Thanks

Answer

You can try reviewing the steps linked here, if you're still experiencing issues: repost.aws/questions/QU-mnDMb_jSdSwplvJZLiWDQ/unable-to-receive-email-using-amazon-work-email-but-can-send#AN2ZHlGvCLTZWLGrAautbwgw.

Answer

For more information regarding WorkMail routing issues, see [Troubleshooting mail routing issues](https://docs.aws.amazon.com/workmail/latest/adminguide/troubleshooting.html). If these troubleshooting steps don't resolve your issue, you can try [disabling](https://docs.aws.amazon.com/workmail/latest/adminguide/manage-users.html#disable-users) and [reenabling](https://docs.aws.amazon.com/workmail/latest/adminguide/manage-users.html#enable_existing_user) the user account. If you need further support after attempting these solutions, contact AWS Support.

Amazon Work Email Not Receive Emails Why?

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