Amazon SES email sending complain

Question

Dear members, 
here is the official statement of AWS Team ..

"-- Not all ISPs forward complaint feedback to Amazon SES. When we calculate your complaint rate, we only consider mail you sent to domains that forward complaint feedback to us. --"

How do I identify all the complaints even if it's not forwarded to AWS by ISPs .. we want to reduce bounce and complaint rate.

Thanks

Leo K · Accepted Answer

If by reducing the complaint rate you're referring to the complaint rate reported by SES, as the advice from AWS explains, it's calculated based on recipient domains that do forward complaints. Complaints that neither you nor AWS know about don't count.

Amazon SES email sending complain

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