I can't run MTurk because of an AWS limit but I have never used this AWS account before

Question

I get the following error when I try to run MTurk:

"You have exceeded your monthly credit limit, please contact us to request a limit increase on your AWS MTurk account for your expected usage, or see our FAQs to learn more."

But I have AWS set up on a credit card, AWS is linked to MTurk, and I have never used it.  Help?  I need to run this soon.

Thanks.

Answer

Hello,

I apologize for any frustration this situation may have caused. As per the "How does billing for MTurk work," section of the MTurk FAQ's, which you can read here: [https://www.mturk.com/help#how_aws_billing](). "After linking your AWS Account with your MTurk Account, please contact us to request a limit increase on your AWS MTurk account for your expected usage."

You can use this form to request the increase:

[https://support.aws.amazon.com/#/contacts/aws-mechanical-turk]()

— Brian D.

I can't run MTurk because of an AWS limit but I have never used this AWS account before

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