How to Remove the prompt "Transferring your call now" from the Flow

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Im using two Contact flows: Sample SCV Omni-Channel Subflow - Basic Routing With Case Creation & Sample SCV Inbound Flow. In one of these two, there is an apperant voice saying " Transferring your call now". I cant seem to find any prompt in any of these two Flows.

How can i remove this default prompt? I dont want the end customer to be told that the call is being transferred.

posta 2 mesi fa155 visualizzazioni
2 Risposte
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Risposta accettata

You might be using "Transfer to queue" block in anyone of these flows. When a contact is transferred to queue, customer queue flow is used to play to the customer till agent is connected.

https://repost.aws/knowledge-center/connect-change-default-queue-message

You can check the same and then edit accordingly

AWS
TECNICO DI SUPPORTO
Palak
con risposta 2 mesi fa
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ESPERTO
verificato 2 mesi fa
0

If you've used a "Play Prompt" block anywhere in the flows, check for a custom audio file that might be playing that phrase. If you have external routing profiles configured, check those settings. Some routing profiles have their own prompts for transfers.

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ESPERTO
con risposta 2 mesi fa

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