How to record Contact Flow outbound calls and save in S3

Question

In Amazon Connect, I have created a contact flow that plays a prompt and get the customer's DTMF input. The type of the flow is "Contact flow", not "customer whisper" or "outbound whisper". The blocks in the flow are as follows.

Set recording and analytics behaviour > Set voice > Check call progress > Get customer input > Transfer to phone number > Disconnect

This flow is triggered by AWS PHP SDK using "startOutboundVoiceContact" and "startOutboundVoiceContactAsync" methods with 'RecordingEnabled' set to true in the PHP code.
An S3 instance is configured and linked to the Amazon Connect instance but when a call is made it is not saved in the specified S3 bucket. The outbound call goes out successfully but not saved in S3.

How can I achieve this? Please help.

Answer

Amazon Connect uses Contact Lens Feature for call recording which works only for the duration the call is connected to a live agent. If you are looking to record the IVR (before connecting to the agent) then refer this link https://github.com/amazon-connect/amazon-connect-realtime-transcription

How to record Contact Flow outbound calls and save in S3

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