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Hi,
you are correct, it is not possible to extend the timeout of 8 seconds for invoking lambda functions associated with AW Connect, as also this guide shows in a screenshot: https://docs.aws.amazon.com/connect/latest/adminguide/invoke-lambda-function-block.html.
You could try to decrease lambda execution with mechanisms such as Snapstart (if Java based) or Provisioned concurrency.
Hope it helps ;)
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For processing which may take more than 8 seconds, you can do your work asynchronously. For more details see the blog at https://aws.amazon.com/blogs/contact-center/use-asynchronous-lambda-functions-with-amazon-connect/
con risposta un anno fa
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Definitely look at how to speed up your Lambda. Remember that in telephony any pause grater than 5 seconds can confuse the caller and make them think the call hung up.