AWS Connect: create queues and routing profiles

Hi there!

As we do not have API's available for deleting queues or routing profiles, they are not supported in CFT or CDK. You could use a custom resource to manage queues as you described, with your own logic for deletion (a rename is a good pattern).

Our API's to create queues and routing profiles could be called from the stack directly, but this means the state of the resource will not be managed by CloudFormation. A Custom Resource is the suggested approach as you identified above. Happy building!

You can call those Create APIs in CDK as Custom Resources, https://catalog.us-east-1.prod.workshops.aws/workshops/d93fec4c-fb0f-4813-ac90-758cb5527f2f/en-US/walkthrough/typescript/sample/source-construct/custom-resource

Is support for delete API on the roadmap? Any timeline for it?

Hello,

Currently creating queues and routing profile using Cloudformation or calling the API in CDK is not supported in Amazon Connect. As mentioned by you the only way to do so is using a custom resource.

Also, the AWS Connect team currently has an active feature request for enabling the capability of deleting a queue/routing profile. However, there is no ETA on when this will be available. That being said, I can assure you that our team takes customer feedback very seriously and work meticulously to provide a good customer experience. Further, you could keep an eye on our what's new blog for information regarding new feature releases [1][2][3].

[1] AWS Blog - https://aws.amazon.com/blogs/aws/
[2] What's New with AWS : https://aws.amazon.com/about-aws/whats-new/customer-engagement/?whats-new-content.sort-by=item.additionalFields.postDateTime&whats-new-content.sort-order=desc&awsf.whats-new-products=general-products%23amazon-connect
[3] Connect Announcements : https://forums.aws.amazon.com/forum.jspa?forumID=249