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Hello.
Have you reviewed the domain transfer requirements listed in the document below?
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-to-route-53.html#domain-transfer-to-route-53-requirements
I recommend contacting AWS Support as indicated in the error message.
If you have any problems with domain transfer or registration, you can contact AWS Support for free by opening a case under "Account and billing".
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html
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Thank you, I sent them an inquiry and I'm waiting for a reply.