MFA Issue - Cannot Login and hence cannot reset MFA

Question

How to deal with the MFA issue when the associated mobile number is also not reachable by the helpline?
* The MFA is not working since is not listed on the mobile Auth app
* Upon troubleshooting :
1.   Email Verification (done)
2.  Mobile Number (not reachable)
3. Cannot proceed to the third

Upon inquiring several time the helpline states "Your contact is not-reachable".
Leading to incurring high cost.

Answer

Hello.

Am I correct in understanding that it cannot be restored using the steps in the document below?  
https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_lost-or-broken.html

In that case, I think you need to contact AWS from the URL below.  
https://support.aws.amazon.com/#/contacts/aws-mfa-support

Answer

Honestly, that doesn't work either because instructions are wrong.  To call my number they have to use +1 and not 00. It's just wrong

MFA Issue - Cannot Login and hence cannot reset MFA

Contenuto pertinente