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On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic whom he is listening

0

On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic automatically even he is in mute, its happening also while switching between monitor and barge

Argomenti
Integrazione delle applicazioniApplicazioni aziendali
Tag
Amazon Connect
Lingua
English
Aanto
posta 8 mesi fa242 visualizzazioni
1 Risposta
1

Thank you for raising this challenge. If the behavior is reproduceable I encourage you to log a support ticket for it.

AWS
Magda
con risposta 8 mesi fa
  • dmacias
    8 mesi fa

    This feels like a bug or is a feature request? If a feature request would a support ticket be the best path forward?

  • Magda
    8 mesi fa

    Based on the investigation the support folks are doing, they should be able to classify this request as a non-conformance or feature request. They also have the ability to raise feature requests for our product team. Either way reported occurrences like this help us improve the product, whether it's a bug or a feature :)

  • Aanto
    6 mesi fa

    in the amazon out of box ccp also same issue

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