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DKIM configuration is not successful even after adding DKIM records

0

DKIM configuration is not successful even after adding DKIM records for the domain abcdefh.com . We are getting an error while sending any email as "diagnosticCode": "smtp; 550-5.7.26 Unauthenticated email from abcdefh.com is not accepted due to\n550-5.7.26 domain's DMARC policy. Please contact the administrator of\n550-5.7.26 abcdefh.com domain if this was a legitimate mail. Please visit\n550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the\n550 5.7.26 DMARC initiative. n3-20020a170902e54300b0017cb3aec328si12748332plf.279 - gsmtp"

Argomenti
Front-end web e dispositivi mobiliApplicazioni aziendali
Tag
Amazon Simple Email ServiceAmazon WorkMail
Lingua
English
AWS-User-2925357
posta 2 anni fa406 visualizzazioni
1 Risposta
0

Hi,

I'm sorry to hear you're experiencing problems with configuring your DKIM records. The error seems to come from an incorrectly configured SPF record. Can you check if you SPF record allows Amazon to send email for your domain?

Kind regards, Robin

AWS
ESPERTO
robinkaws
con risposta 2 anni fa
  • AWS-User-2925357
    2 anni fa

    Hi Robin, Thank you for addressing our issue. We have checked about the adding of SPF record and its been taken care of. Even after adding the correct SPF record, its still not configured.

  • robinkaws ESPERTO
    2 anni fa

    Hi,

    Are there any missing configurations reported on the domain details page in the WorkMail console?

    • Robin
  • AWS-User-2925357
    2 anni fa

    Hi Robin, There are no any missing configurations, we have cross checked. The DKIM and SPF records are been added correctly. Even though the DKIM is not configured. What else can be reason for the failure of DKIM configuration.

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