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Hi David , no password is not expired . i talked with experts and checked their SSO password will expire in 10 Days but their CCP stops working 10 days before the SSO password expires . this is very weird and strange not sure why and how this is happening . once users resets the password 10 days before CCP starts loading in and works as usual . any help in this regard will be appreciated a lot thanks Aj !!
con risposta un mese fa
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Any chance the email notification going out is wrong and their password is already expired? If an account were to expire and they try to login to CCP, would it generate the same failure? If the authentication is working then I don't see how this would happen, which tells me that authentication is failing.
david
con risposta un mese fa
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I would do these steps for a >10 days and <10 days login process and see if you can spot a delta. There has to be something AD is passing along to Connect that it's not liking. https://docs.aws.amazon.com/connect/latest/adminguide/troubleshoot-saml.html Please post an update I would love to know the outcome.
david