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How long does Developer Support take to respond? 4 days and yet unassigned

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We have AWS Developer support plan. I posted a question to them 5 calendar days ago. It is still sitting as unassigned. It seems like the SLA is less 24 hours for general guidance and less than 12 hours for system impaired.

Granted it has been 3 business days, does anyone know how long the typical wait time is for AWS Developer support to respond to a support ticket?

Thank you.

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Caso di supporto
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English
ras001
posta 7 mesi fa226 visualizzazioni
1 Risposta
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Risposta accettata

Hello there,

I sincerely apologize for the frustration this situation has caused. I have forwarded your concerns to our Support team. Please keep an eye on your ticket for an updated from them. One thing I would suggest is to update your case to request phone or chat support. You will find the instructions here: https://repost.aws/knowledge-center/aws-phone-support.

— Brian D.

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ESPERTO
AWS Support - Brian
con risposta 7 mesi fa
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Giovanni Lauria
verificato un mese fa
  • ras001
    7 mesi fa

    With a developer support, I don't see the option of asking AWS Support for a phone call or chat support. It is more disappointing than frustrating to have to use re:Post to ask for help about AWS Support being unresponsive.

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