problems while deleting account, IAM user lost permissions

Question

We hahe (had) access via an IAM-user with Admin rights. While cleaning up the account in preperation to removal something happens, so that the user has almost no rights now. I cannot even send a support request. :-/

I need help to gain access to the root account to delete the account completely. Any help is appreciated.

Riku_Kobayashi · Answer

Hello.

Can I sign in to my AWS account as a root user using the steps in the document below?  
Use your email address to sign in.  
https://docs.aws.amazon.com/signin/latest/userguide/introduction-to-root-user-sign-in-tutorial.html

If you have forgotten your password, please try to recover it by following the steps in the document below.  
https://repost.aws/knowledge-center/recover-aws-password

If you are unable to sign in even after restoring, I recommend contacting AWS from the URL below.  
https://support.aws.amazon.com/#/contacts/aws-account-support/

problems while deleting account, IAM user lost permissions

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