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Amazon Connect and Salesforce Cloud Voice User integration problem

0

Hi all,

we have a problem with the integration between Amazon Connect and Salesforce. We have configurate all, we have 3 number mapped with 3 flow and use 3 queue, each queue as mapped with one agent but we can only see in the Real-time Metrics the status of only one agent and only one agent view call in the omnichannel widget of Salesforce. How we can solve this problem?

For more clarify i insert the different view of the online agents In salesforce Status login agent Salesforce

In RealMetric Agent AWS

Status login agent in AWS Consoll

Argomenti
Integrazione delle applicazioniApplicazioni aziendali
Tag
Amazon Connect
Lingua
English
rePost-User-6360680
posta 2 anni fa351 visualizzazioni
2 Risposte
0

Need some clarification to address this:

  1. Is this a Service Cloud Voice Retail/Bundle implementation (Salesforce created the AWS Account for you) or
  2. Is this a Service Cloud Voice with Partner Telephony from Amazon Connect implementation?
profile pictureAWS
JD
con risposta 2 anni fa
0

Hi JD my situation are the number one.

rePost-User-6360680
con risposta 2 anni fa

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