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The next troubleshooting step I would try is to assign the target group directly to the NLB - skip the ALB just for the time being to ensure that the NLB is operating correctly.
If that still doesn't work, please create a support ticket - from this forum we have very limited (close to no) visibility of customer environments but the support team can help.
Another question has been asked which references this question and provides some other context; my other answer my therefore be better: https://repost.aws/questions/QU94k_s2LyRd-hJRloOlzAwQ
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