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Hello ,
Thank you for contacting AWS support !
Team AWS would like to extend their sincere apologies for the unwarranted delayed on the support case #XXXXXXXXXXX. I understand that the case was unattended for quite a while, and I regret any inconvenience that this may have caused you. However, I have now responded you back on that case itself, with my investigation and recommendation.
Should you have any other question or concern then please don't hesitate to reach back on your case (case id : xxxxxxxxxxx) and I will be more than happy to assist you further.
Thank you and have a great day ahead!
*Edit: Removed case ID — Sage A.
con risposta 7 mesi fa
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Hello i'am having the same issue, since one week i have a pending case that has even not been assigned until now. But i subscribed to the support service.