Not able to find my running EC2 instance and ELB

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I have an account where maybe 6-7 months ago I experimented and created an app which is hosted on a single free tier EC2 instance. I know for certain that it is in eu-north-1 region, but can not see it in my running instances. I also set a cost alerts to alert me if I am running out my free tier plan and they are sent to my company email. Also set up a company details for invoices etc. I have 2fa enabled as well. I see in my 2fa app that there are 2 entries for AWS authentication and I am able to authenticate with one of my emails and 2fa code. I think there is another account, where I created this instance or there is data mismatch or something I can not explain to myself. In the account I can log in with, I do not see neither the invoice settings, neither any previous bill that were paid and the credit card that is entered is expired. Could someone help with that? I do not know what to do. I also tried logging in with my company email but there seems not to be such an account. This is the IP of the instance(if this could be helpful in some way): 16.170.240.166

Any idea how to access the account is welcome. Thank you!

2 Risposte
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Hello.

If you check the domain using the "nslookup" command, you can see the EC2 domain, so I think it's an AWS domain.

nslookup
> 16.170.240.166
166.240.170.16.in-addr.arpa     name = ec2-16-170-240-166.eu-north-1.compute.amazonaws.com.

First, check the global view from the URL below and check which region EC2 is located in and whether it exists in your account.
If you have multiple AWS accounts, I recommend investigating all of them.
https://us-east-1.console.aws.amazon.com/ec2globalview/home?region=us-east-1#

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ESPERTO
con risposta 2 mesi fa
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ESPERTO
verificato 2 mesi fa
0

Trying to untangle this - you have two accounts, and in one of them there is an EC2 instance with public IP 16.170.240.166 - this resolves to ec2-16-170-240-166.eu-north-1.compute.amazonaws.com

Account #1 you can login to this, and it doesn't have any EC2 instances running in eu-north-1. The payment method is an expired credit card. And there are no old invoices or previous bills for you to review. But the main thing is you can login to it.

Account #2 if this is your only other account then it must be this one with the EC2 running in Stockholm. But you don't know which email address is associated with it.

You already know that you need to identify the root account email address for Account #2. Advice on doing this is here https://docs.aws.amazon.com/IAM/latest/UserGuide/troubleshooting_root-user.html

If you still can't identify it then go to https://support.aws.amazon.com/#/contacts/aws-account-support/ and choose

  • Inquiry type: Unable to Sign In

Then put as much information as possible in the How can we help you section. This will engage direcdtly with AWS - the re:Post community has no way of accessing billing or account details of anybody.

Some of the other points:

I also set a cost alerts to alert me if I am running out my free tier plan and they are sent to my company email.

Are these alerts being sent to the email address associated with Account #1 - which you can access, and are reasonably happy with? Or is it sent to an email that is not associated with Account #1, and so could be an email address associated with Account #2 ?

Also set up a company details for invoices etc.

Same question about this, which email address are the invoices being sent to? Is there a 12-digit AWS account number on any invoices you are receiving (don't post it here)?

the credit card that is entered is expired. Could someone help with that?

You should be able to update the payemnt method here https://console.aws.amazon.com/billing/home#/paymentpreferences

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Steve_M
con risposta 2 mesi fa
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ESPERTO
verificato 2 mesi fa

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