The Support Case remains in an "unassigned" state for 2 weeks.

Hi there.

I apologize for the delay in response.

I've located your case and can confirm it's with the correct team. Your sentiments have been shared internally.

Once our Support team completes their review, correspondence will be shared via our Support Center: http://go.aws/support-center.

— Roman Z.

I understand your concern about your support case remaining unassigned since April 22nd, and I appreciate the urgency given its impact on your project launch.

However, I don't have access to specific support case information or the ability to directly intervene in case assignments. To get immediate assistance with your unassigned support case, I recommend taking the following steps:

1. Contact AWS Support directly through your AWS Support Center console to follow up on your existing case
2. Create a new support case if you haven't received a response, specifically mentioning that your previous case (include the case number) has been unassigned for an extended period
3. Check your support plan level - Response times vary based on your AWS Support plan (Basic, Developer, Business, Enterprise)
4. Verify your contact information in the support case to ensure AWS Support can reach you

If you have a Business or Enterprise Support plan, you may also have access to:

• AWS Support Concierge for account assistance
• Technical Account Manager (TAM) for Enterprise customers
• Phone support for more immediate assistance

The severity level you selected when creating the case also affects response times, so if this is truly blocking your production launch, ensure the case severity reflects that urgency.

For the fastest resolution, I strongly encourage you to reach out through the AWS Support Center directly rather than through this channel.