Registered domain cannot be resolved

Question

I have registered a domain caunion-tech.com via Route 53. The hosted zone has a NS record with the below values:
ns-142.awsdns-17.com
ns-796.awsdns-35.net
ns-1477.awsdns-56.org
ns-1862.awsdns-40.co.uk

I tried many times but the MX, TXT, CNAM, SOA records could not be resolved at all. I have verified that the NS value is correct. It completely follows the details under "Registered domain" page. Grateful if someone can advise. Many thanks.

Matt-B · Accepted Answer

Hi THere

you mentioned that

> The hosted zone has a NS record with the below values: ns-142.awsdns-17.com ns-796.awsdns-35.net ns-1477.awsdns-56.org ns-1862.awsdns-40.co.uk

However if I query your domain NS records, I see different ones.

```
https://registrar.amazon.com/whois?domain=caunion-tech.com
Name Server: NS-123.AWSDNS-15.COM
Name Server: NS-1340.AWSDNS-39.ORG
Name Server: NS-1563.AWSDNS-03.CO.UK
Name Server: NS-655.AWSDNS-17.NET
```

Please update the NS records to match that of the hosted zone.  Refer to [Adding or changing name servers or glue records](https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-name-servers-glue-records.html#domain-name-servers-glue-records-new)

Andreas Seemueller · Answer

The issue you are describing can have multiple root causes. I just start with a very simple one, that you might have already checked:
- After registering the domain: Did you create a public or private hosted zone to create these entries? For your use case it should be a public hosted zone.

It is strange because usually the name server should end with -00 for private hosted zones but if I query these server directly and ask for NS or SOA entries I get "REFUSED".

rePost-User-2000300 · Answer

Yes, it's the public hosted zone and the zone has been created. Don't know why the domain name cannot be resolved.

Do you need further info to solve this problem?

Registered domain cannot be resolved

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