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The CloudWatch agent, responsible for collecting and sending metrics to CloudWatch, might be malfunctioning on that specific instance.
Check the CloudWatch agent status on the instance. You can use AWS Systems Manager Run Command or the command line depending on your preference (https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/troubleshooting-CloudWatch-Agent.html).
If it's not running, look for errors in the configuration file. The location varies based on OS (e.g., /opt/aws/amazon-cloudwatch-agent/logs/configuration-validation.log on Linux).
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