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Please verify that you have not received any communications from AWS, such as to complete your account set up, etc which may be pending actions from your end.
If nothing like that is found then contact AWS Support so we can take a look at what is causing the above issue.
Alternatively if you cannot wait for above, to reboot the instance you could use the AWS CLI instead.
Command to run :
aws lightsail reboot-instance --instance-name <replace_with_your_instance_name>
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