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Hello, I would check integration is correctly set up on the API GW. Are there are any errors in the response being returned from the backend ? The response needs to be valid JSON that the client can parse. Please provide more information on the environment around your issue.
P.S. If you are using Websockets API From SAM, I suggest you move to API GW, which is smoother to manage and less prone to headaches
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Which AWS services are you using? And how does the overall architecture look like (e.g., PHP app hosted on EC2 talking to a WebSocket API running in API Gateway).