Root Email Cannot Receive Password Reset Instruction Emails
Hello,
I recently encountered a security issue with my RDS database, and AWS security suggested that I reset my root password. Following their advice, I attempted to log in using my credentials, and I was prompted to reset my password. I proceeded with the necessary steps, including filling out the captcha. However, I encountered an issue when it came to receiving the instruction email.
The problem lies in the fact that my email address is associated with my university, and it has the "edu" suffix. Unfortunately, this email service was discontinued at the end of April. To mitigate this, I had set up email redirection in advance. However, I have discovered that I am unable to receive the instruction emails related to this particular issue. It's important to note that I can receive other emails without any problems.
I would greatly appreciate any ideas or suggestions on how to resolve this matter and ensure that I can receive the necessary instruction emails to reset my root password.
Thank you in advance for your assistance.
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Hi, You can submit a request to AWS Support - https://support.aws.amazon.com/#/contacts/aws-account-support/
Thanks, I've tried it several times. Everytime I just got kinda automatically reply. They said they cannot, I need to sign in. Here it is : """ Hello,
Unfortunately, AWS account security policies don't permit us to discuss account-specific information unless you're signed into the account you're asking about.
Please sign in under the email address associated with the AWS account you’d like to discuss and contact us from the Support Center (you can do so even if your account is suspended or closed): https://docs.aws.amazon.com/IAM/latest/UserGuide/console.html
If your sign-in information no longer exists (your account was permanently closed after being suspended or closed for more than 90 days), please sign up for a new AWS account : https://portal.aws.amazon.com/billing/signup#/start
For more steps to troubleshoot your login issue, see the following link: https://aws.amazon.com/premiumsupport/knowledge-center/forgot-aws-sign-in-credentials/
Need more help with AWS service, go to: https://aws.amazon.com/premiumsupport/knowledge-center
=============================================================================
Amazon Web Services, Inc. and affiliates """
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Here is the list I've tried or gone through:
https://repost.aws/knowledge-center/recover-aws-password
https://support.aws.amazon.com/#/contacts/aws-account-support/ For this one, I submitted a report and seems auto-reply:
""" Hello,
Unfortunately, AWS account security policies don't permit us to discuss account-specific information unless you're signed into the account you're asking about.
Please sign in under the email address associated with the AWS account you’d like to discuss and contact us from the Support Center (you can do so even if your account is suspended or closed): https://docs.aws.amazon.com/IAM/latest/UserGuide/console.html
If your sign-in information no longer exists (your account was permanently closed after being suspended or closed for more than 90 days), please sign up for a new AWS account : https://portal.aws.amazon.com/billing/signup#/start
For more steps to troubleshoot your login issue, see the following link: https://aws.amazon.com/premiumsupport/knowledge-center/forgot-aws-sign-in-credentials/
Need more help with AWS service, go to: https://aws.amazon.com/premiumsupport/knowledge-center
=============================================================================
Amazon Web Services, Inc. and affiliates """