Amazon SES Sending Pause for AWS Account - Not responding for 24 hours on System impaired case

Question

Can someone from AWS please look into my account and the support ticket open re-enable the SES Service as our Production Server is impacted and not able to send email since last 24 hours. We've taken the following action as mentioned in the email:

- Rotate and delete all root and AWS Identity and Access Management (IAM) access keys.
- We've deleted all access token and few user

- Delete any potentially unauthorized IAM users, and then change the password for all other IAM users.
- Deleted two stale users which we created earlier, but not using anymore.

- Rotate your SES SMTP password.
- We've not created any SMTP creadentials, so rotating SMTP credential is not needed.

Answer

Hi there,

I think it will be best to update your AWS Support Case from support console, see [here](https://docs.aws.amazon.com/awssupport/latest/user/monitoring-your-case.html)

Do note the response times [here](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) based on Business/Enterprise/Developer/Enterprise-onRamp subscription.

Once you update the AWS Support case the Support Engineer will be able to help you!!

HTH

Amazon SES Sending Pause for AWS Account - Not responding for 24 hours on System impaired case

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